FREQUENTLY ASKED QUESTIONS
Shipping Options
U.S. Shipping Options
USPS First Class
USPS ground shipping within the United States is complimentary on orders of $40 or more.
USPS shipping is $5 on U.S. orders under $40 USD.
UPS Ground
Varies by order and location. Pricing given at checkout page.
UPS Second Day Air
Varies by order weight and location. Pricing given at checkout page.
Canadian Shipping Options
Canadian shipping options include: USPS First Class International, UPS Worldwide Expedited, and DHL Express Worldwide. Prices vary by order weight and are calculated during the checkout process. Please add your items to the cart and proceed to the checkout page to receive your shipping estimate.
International Shipping Options
International shipping options include: USPS First Class International, UPS Worldwide Expedited, and DHL Express Worldwide. Prices vary by country and order weight and are calculated during the checkout process. Please add your items to the cart and proceed to the checkout page to receive your shipping estimate. Please note, USPS shipments are passed to the local mail carrier of your country and once the shipment has reached your country, we are not responsible for mishandled shipments or lost packages. You must file a claim with USPS for possible reimbursement of misplaced packages. Please use UPS or DHL as these are the quickest and most trackable shipping methods for international shipments.
Delivery Times
We aim to process orders placed by 12:00 PM EST on the same business day. We aim to process UPS Second-Day orders placed by 12:00 PM EST on a business day on the same day, for delivery 2 business days following the ship date. Standard and Complimentary Shipping USPS orders placed by 12:00 PM EST on a business day are typically processed and shipped the same day, then delivered within 2-7 business days following the ship date.
We have experienced some delays with our carriers and encourage you log in to your account and check your Dashboard for the most up to date tracking information.
Orders placed after the designated cut-off times are typically processed and shipped the next business day. Business days are Monday-Friday, excluding U.S. federal holidays.
International Delivery Times
International delivery varies by country. USPS First Class International delivery times range from 7-21 days.
International Orders
We ship worldwide to many countries – just select your country at checkout. While beauty has no borders, International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from KimikoBeauty.com, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. Kimiko Beauty does not collect duties and taxes, and we cannot predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.
Shipments to APO/FPO/DPO
Shipments to any APO/FPO/DPO address must ship via USPS First Class method.
Damaged Items
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at: customerservice@kimikobeauty.com
Orders
Order Confirmation/Tracking
Payment Methods
When you Buy Now and Check Out, you have the option to pay with ShopPay, GooglePay, PayPal as well as all major credit cards.
We accept the following Gift Cards: American Express, MasterCard and Visa. Please note all purchases made with a Gift Card are Final Sale.
We do not accept: CODs, personal checks, money orders and some international credit cards.
Important information: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not meet these criteria.
E-Gift Cards
Terms and Conditions
E-Gift Cards are digital gift cards and will be emailed directly to the recipient's email address after checkout confirmation. For your convenience, an email will be sent to you when your E-Gift Card is sent. Please note, because of spam filters that may block incoming email, if you are not sure your E-Gift Card reached its destination, we highly encourage you to contact the recipient directly. This E-Gift Card can be used as payment for purchases made online at www.kimikobeauty.com. E-Gift Cards cannot be used at our retail partner or department store locations. E-Gift Cards cannot be exchanged or redeemed for cash, except as required by law. E-Gift Cards have no expiration date or service fees. For balance inquiries, or to report lost or stolen E-Gift Cards, please Contact Us
Purchasing
Our KIMIKO E-Gift Cards can be purchased on our website only. E-Gift Cards are delivered via email and reach their recipient within 12-24 hours if there are no issues with the order. The sender’s name and email address are included for the recipient. There is no charge for email delivery. For shipments that contain E-Gift Cards and other items, regular shipping and handling charges will apply for the other items purchased. E-Gift Card amounts are not included in the calculation of shipping and handling charges.
Redeeming
E-Gift Cards can only be redeemed at Kimiko Beauty Online or by calling 1-855-854-6456 (1-855-8KIMIKO). E-Gift Cards cannot be redeemed at any KIMIKO store or partner store locations.
How to redeem a KIMIKO E-Gift Card:
- Visit KimikoBeauty.com to add the items you want to purchase to cart and click Check Out.
- On the right side of Check Out page, enter your Gift Card number in the space provided for gift cards.
- When the total amount of your order exceeds the total value on your E-Gift Card, you will be charged only the remaining balance. All of the value on your E-Gift Card will be used first before a remaining balance will be given.
- When the amount of your order is less than the value on your E-Gift Card, you will not be charged. Any unused balance will remain on your KIMIKO E-Gift Card.
- Only one E-Gift Card may be used per order. E-Gift cards may not be combined with any promotional codes.
Sales Tax
No sales tax is charged when buying KIMIKO E-Gift Cards. Purchases paid for with KIMIKO E-Gift Cards are subject to applicable sales tax.
Checking Your Balance
You may check your balance of your E-Gift Card online on the Gift Card page of MY ACCOUNT as well as during checkout.
Lost or stolen E-Gift Cards
Please Contact Us to report a lost or stolen KIMIKO E-Gift Card.
Sales Tax and Duties
We are required by law to charge sales tax on orders being shipped to the following states: California and New Jersey.
Promotional Offer Codes
To use a promo code, simply enter the code into the promo code section of the checkout page. Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be applied per online order. Complimentary shipping will automatically apply if the new total, excluding taxes, is over $40.
Please read the details associated with each promo code for the offer period and any restrictions. Promotional codes are valid only at KimikoBeauty.com and not at partner retailers or other websites.
Maximum Purchase Policy
We must limit orders to five of any single item, with a maximum purchase of $750 per customer. Orders exceeding these limits are subject to cancellation. If you have any questions please Contact Us and we will be happy to assist.
Security Online
At KIMIKO, we understand how important security is to you. When you place an order at KimikoBeauty.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. Our systems employ government approved encryption software.
In order for encryption to take place, your browser must have the SSL protocol.
Ingredient/Testing Information
KIMIKO is a cruelty-free brand. KIMIKO makeup and skincare products are never tested on animals.
Ingredients are listed on the packaging of KIMIKO products. Please refer to the ingredient list on the actual packaging for the most up to date ingredient list, as these can change from time to time. If you have any additional inquiry please Contact Us so we can ensure you are directed to the correct department.
Returns and Exchanges
Returns
For KimikoBeauty.com orders, products may be returned or exchanged by mail within 30 days of the order date.
In order to receive a full refund, please email us to request a Return Form. Please fill out entirely and ensure your order number is indicated, and circle the item(s) on the included invoice form that you would like to return. Please mail the item(s) back to us at the address provided to you on the Return Form. All refunds will be credited to the original form of tender, minus shipping costs, and refund processing time varies by financial institution.
Please note, we cannot accept returns on overly used or emptied products or products not purchased online at KimikoBeauty.com. As we cannot be responsible for items lost in transit, all returns should be mailed by traceable method to:
KIMIKO Brands
Attn: Online Returns/Exchanges
4470 Sunset Blvd. Ste 425
Los Angeles, CA 90027
United States
*Please include your filled out Return Form with your shipment.
Exchanges
To exchange an item, please email us for an Exchange Form. Please indicate the desired product name and shade on the return slip and follow the return procedures. For items that are less than the original order, you will be credited to the original form of payment. If the items are of greater value, you will be contacted for payment details and invoiced the difference. We are happy to apply complimentary shipping when sending products for an exchange.
Happiness Guarantee
At KIMIKO we treasure every customer and believe in the highest level of client service. We strive to create pleasure in every interaction, both online and with our products. If for any reason you are not fully happy, we are here to help and ensure that we serve you, our highly valued customer.
My Account
Sign In/Register
Click HERE to Sign In/Register
Password Help
If you forgot your password, please click the 'forgot password' link HERE
Update My Account
Click HERE to update your account
KIMIKO Insider Rewards
The KIMIKO Insider Rewards Program allows you to earn points for purchases and for sharing with friends and reviewing products. Points can then be redeemed on future purchases towards the cost of your order.
Benefits
Once you register you will be able to earn and accrue reward points, which are then redeemable at time of purchase towards the cost of your order. Rewards are an added bonus to your shopping experience on the site and just one of the ways we thank you for being a loyal customer.
Earning Insider Rewards Points
Rewards can currently be earned for the following actions:
- Making purchases — Every time you make a purchase you earn 1 point per dollar of products purchased, and these points are added to your Reward Points balance.
- 25 Points - For creating an account at Kimikobeauty.com
- 10 Points - For liking our page on Facebook
- 10 Points - For following us on Instagram
- 50 Points - For celebrating a birthday
- $5 Gift Card - Send a welcome offer to your friends for their first purchase at KimikoBeauty.com
- $5 Gift Card - Receive a $5 Gift Card when anyone you refer makes a first purchase at KimikoBeauty.com
Reward Point Values
Earn 1 reward point for every dollar spent at KimikoBeauty.com. 10 points is equivalent to $1 and redeemable towards a purchase in increments of 10 points. You may also save up rewards and redeem them on future purchases, where 20 points = $2, 30 points = $3, 40 points = $4, 50 points = $5 etc.
Redeeming Points
To redeem your reward points, sign in and click the Insider Rewards icon on the lower left our website. If you have accumulated enough points to redeem, you will have the option to Redeem & Save. Click the Redeem button and follow the instructions to decide how many points you'd like to redeem. Reward Coupons may not be used in conjunction with any other promotion codes or gift cards.
Managing My Points
You have the ability to view and manage your points through your Account when signed in. You will be able to view your total points and redeems them as well as see your available rewards from the Insider Rewards button found on the lower left side of our website.
Do my points expire?
Reward points expire 1 calendar year after they were issued. You will receive a reminder email when your points are about to expire. Any points transferred from our previous platform will expire one calendar year from the date of the current site going live. Any held points prior to March 31st 2021 will be good through March 31st, 2022.
Reward Points Maximum
If you have reached up to 1000 reward points, you will need to redeem some of your accrued points before you are able to earn more points.